Job Description

Oxygen Fitness & The Well is looking for energetic, outgoing, and personable individuals to join our Front Desk Team, providing front desk, administrative, and sales support to clients and management. This role is part time, with hours that vary based on studio schedule and needs. Our Front Desk Team Members contribute to the success of Oxygen by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

Roles and Responsibilities

  • Perform routine client-facing system tasks, including new account set-up, scheduling / canceling / rebooking classes, package purchases, and other general account needs as requested

  • Tour prospective clients through the facility, explaining the different workouts (in detail) that we offer

  • Regularly interact with clients and obtain, assess, and address information on client needs, expectations and levels of satisfaction; and respond to client requests and concerns promptly and effectively

  • Maintain product knowledge for all studio retail operations, including class packages, apparel, and promotions

  • Be of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and other team members as needed

  • Assist management and teachers in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed

  • Notify management team of any employee or client complaints or grievances, and assist in responding appropriately

  • Quickly address any maintenance or equipment issues that are visible to clients

  • Communicate with clients leads via phone calls, text messages and email to generate sales

  • Follow up with client lists to meet monthly sales quota 

  • Respond to client emails

  • Responsible for alerting teachers about client milestones and helping celebrate those milestones

  • Must be available to work at least three days a week (include one on the weekend)

Required Skills and Experience

  • High school education, some college preferred

  • 1 year sales experience preferred

  • Mind Body Online experience preferred

  • Excellent interpersonal and communication skills

  • Outstanding customer service skills

  • Strong organizational skills

  • Careful attention to detail

  • Must be willing to initiate tasks and perform duties without direction

  • Ability to stand for long durations of time

  • Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

  • Passion for fitness, wellness, and the Oxygen Fitness/The Well Studio brand

  • Ability to lift up to 30 pounds and walk through all areas of the studios