Job Description
Oxygen Fitness & The Well is looking for energetic, outgoing, and personable individuals to join our Front Desk Team, providing front desk, administrative, and sales support to clients and management. This role is part time, with hours that vary based on studio schedule and needs. Our Front Desk Team Members contribute to the success of Oxygen by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.
Roles and Responsibilities
Perform routine client-facing system tasks, including new account set-up, scheduling / canceling / rebooking classes, package purchases, and other general account needs as requested
Tour prospective clients through the facility, explaining the different workouts (in detail) that we offer
Regularly interact with clients and obtain, assess, and address information on client needs, expectations and levels of satisfaction; and respond to client requests and concerns promptly and effectively
Maintain product knowledge for all studio retail operations, including class packages, apparel, and promotions
Be of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and other team members as needed
Assist management and teachers in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
Notify management team of any employee or client complaints or grievances, and assist in responding appropriately
Quickly address any maintenance or equipment issues that are visible to clients
Communicate with clients leads via phone calls, text messages and email to generate sales
Follow up with client lists to meet monthly sales quota
Respond to client emails
Responsible for alerting teachers about client milestones and helping celebrate those milestones
Must be available to work at least three days a week (include one on the weekend)
Required Skills and Experience
High school education, some college preferred
1 year sales experience preferred
Mind Body Online experience preferred
Excellent interpersonal and communication skills
Outstanding customer service skills
Strong organizational skills
Careful attention to detail
Must be willing to initiate tasks and perform duties without direction
Ability to stand for long durations of time
Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
Passion for fitness, wellness, and the Oxygen Fitness/The Well Studio brand
Ability to lift up to 30 pounds and walk through all areas of the studios